Notification of Test Results Policy At Pasadena Medical

Please be advised that NO TEST RESULTS will be given over the phone by Reception Staff.  We have an efficient results service in place so if the doctor deems your results as “Urgent”, you will receive a telephone call from either your GP or our Nursing Staff.  For any Non-Urgent results requiring a follow up appointment, you will be notified by mail or SMS.  If you would like to obtain your results, or would like to discuss them further, an appointment must be made with your GP. We thank you for your understanding.


Home Visits

Home Visits are available for current patients if unavailable to attend the practice due to illness. We do prefer patients to attend the practice if at all possible to receive prompt medical care. There is a gap payment applicable to home visits of $30.00


Antenatal Shared Care

Are you pregnant and planning to have your baby in a public hospital? You can have your GP and hospital share care of you and your baby during and after pregnancy. Dr John Pakos and Dr Alison Clarke are accredited to provide obstetric shared care for patients here at Pasadena Medical Centre. For more information on this service please enquire with your GP or our friendly reception staff.
 
Storage of Patient Vaccines
 
Whilst we encourage our patients to keep their vaccines in our purpose built vaccine fridge until administered, please be aware that we cannot be responsible for any loss of vaccine due to circumstances beyond our control e.g. Power failure, fire etc. To minimise the risk of vaccine loss, please make your appointment as soon as possible after purchase.


Community Bus

New City of Mitcham Community Bus service visits Pasadena Shopping Centre Weekly on
Tuesdays from 1:30pm to 3:30pm. For bookings phone Katey 8372 8804 (New Passengers) OR Krystyna 8374 7724 (Existing Passengers)


Service to our Patients

Pasadena Medical Centre is proud of the high standard of service that we provide to individuals and families in this community. If at any time you feel unhappy with any aspect of your care please let Debbie the Practice manager know, or contact the Health & Community services Complaints Commissioner on 8226 8666 (50 Grenfell St, Adelaide)


Phone Consultations

Phone consultations are discouraged if at all possible.
However, we understand that it is not always practical.  Thus all doctors
are willing to take your calls if deemed appropriate.



Non- Cancellation Of Appointments

It is very important that you contact up prior to your appointment time if you are unable to attend. We require at least 2 hours’ notice to allow another patient to be booked in. It is our Practice Policy to notify you if you fail to attend your appointment. However if you fail to attend your appointment repeatedly you will be charged a non- refundable fee, which is NOT claimable from Medicare. We thank you for your understanding


Repeat Script Request Policy

Generally we like to see patients when requesting a repeat prescription to  review your health and limit overuse/misuse, (unless otherwise decided by your doctor). Prescriptions issued by a doctor without a consultation will incur an $10.00 fee and will take 48 hours to be available for collection.

Please be aware that scripts for Blood Pressure or Contraception medications will not be supplied without a consult. If your request is urgent, one month only supply may be issued, and an appointment must be made with your GP at the time of request for your full script. The $8 fee also applies to lost prescriptions and referrals.


Consultations  

One of the biggest complaints we have is the waiting time to see a doctor. In the interest of time and for other patients please limit your problems to one or two per consultation. Should you wish to discuss various issues please ask for a longer consultation.

Also please note that Commercial Vehicle Medicals usually require longer consultations, attract GST and are usually not an essential medical item.