Notification of Test Results Policy At Pasadena Medical
Please be advised that NO TEST RESULTS will be given over the phone by Reception Staff. We have an efficient results service in place so if the doctor deems your results as “Urgent”, you will receive a telephone call from either your GP or our Nursing Staff. For any Non-Urgent results requiring a follow up appointment, you will be notified by mail or SMS. If you would like to obtain your results, or would like to discuss them further, an appointment must be made with your GP. We thank you for your understanding.
Email Policy
Communication with patients via electronic means is conducted with appropriate regard to privacy. Our practice will only provide information that is of a general, non-urgent nature that is in relation to the patient’s appointment.
Before obtaining and documenting the patient’s consent, patients are fully informed through information contained of the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient. Our practice also has an automatic email response system set up so that whenever an email is received into the practice, the sender receives an automated message to ensure they are aware that the email is only used for the distribution of correspondence relating to the appointment. It is not for clinical advice or urgent care and it is not a way of communicating with the GP. They are then provided the practice phone number and asked to get in contact via phone.
This function is purely a way of sending information normally given at a face to face consult. It is a “do not reply” email and return emails are not monitored by staff. If there is a query, you must contact the Practice by phone.
Home Visits
Home Visits are available for current patients if unavailable to attend the practice due to illness. We do prefer patients to attend the practice if at all possible to receive prompt medical care. There is a gap payment applicable to home visits of $30.00
Antenatal Shared Care
Are you pregnant and planning to have your baby in a public hospital? You can have your GP and hospital share care of you and your baby during and after pregnancy. Dr John Pakos and Dr Alison Clarke are accredited to provide obstetric shared care for patients here at Pasadena Medical Centre. For more information on this service please enquire with your GP or our friendly reception staff.
Storage of Patient Vaccines
Whilst we encourage our patients to keep their vaccines in our purpose built vaccine fridge until administered, please be aware that we cannot be responsible for any loss of vaccine due to circumstances beyond our control e.g. Power failure, fire etc. To minimise the risk of vaccine loss, please make your appointment as soon as possible after purchase.
Community Bus
New City of Mitcham Community Bus service visits Pasadena Shopping Centre Weekly on
Tuesdays from 1:30pm to 3:30pm. For bookings phone Katey 8372 8804 (New Passengers) OR Krystyna 8374 7724 (Existing Passengers)
Feedback & Service to our Patients
Pasadena Medical Centre is proud of the high standard of service that we provide to individuals and families in this community. If at any time you feel unhappy with any aspect of your care please let Debbie the Practice manager know, or contact the Health & Community services Complaints Commissioner on 8226 8666 (50 Grenfell St, Adelaide). We also provide feedback forms at reception which you are welcome to fill out.
Phone Consultations
Phone consultations are discouraged if at all possible.
However, we understand that it is not always practical. Thus all doctors
are willing to take your calls if deemed appropriate.
Non- Cancellation Of Appointments
It is very important that you contact up prior to your appointment time if you are unable to attend. We require at least 2 hours’ notice to allow another patient to be booked in. It is our Practice Policy to notify you if you fail to attend your appointment. However if you fail to attend your appointment repeatedly you will be charged a non- refundable fee, which is NOT claimable from Medicare. We thank you for your understanding
Repeat Script Request Policy
Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse/misuse, and have implemented 5 min phone script appointments with our doctors for this purpose. These are only for ongoing regular medications or lost scripts, and may incur a reduced fee at doctor’s discretion.
Please be aware that certain script are not appropriate to be prescribed without a face to face consult and so you may be asked by reception to book an appoint to come in.
We discourage prescriptions being issued by a Doctor without a consultation, but if this is authorised, it will incur a $10.00 fee and will take 48 hours to be available for collection.
This also applies for lost or repeat referrals.
Consultations
One of the biggest complaints we have is the waiting time to see a doctor. In the interest of time and for other patients please limit your problems to one or two per consultation. Should you wish to discuss various issues please ask for a longer consultation.
Also please note that Commercial Vehicle Medicals usually require longer consultations, attract GST and are usually not an essential medical item.
